Palma receives the award for the Best Airport in Europe

Palma receives the award for the Best Airport in Europe

The director of Son Sant Joan, the Mallorcan Tomás Melgar, affirms that the award is the result of the daily effort of the entire team of professionals.

In 2021 it was already awarded for having the “Best Hygiene Measures” in Europe against covid-19 and last year, with the “The Voice of the Customer”, for its commitment to listening to passengers.

These awards are important, Aena points out, as they come from the assessments made by passengers in the ASQ (Airport Service Quality Programme) surveys requested by ACI.

The ASQ programme is a global benchmarking scheme in the airport industry that allows the service offered at each airport to be tested and compared with infrastructures of a similar size in the rest of the world.

These awards are based on the results of the ASQ surveys, which are carried out within this programme to measure passengers’ perception of service quality through questionnaires in which they rate their experience at airports in relation to aspects such as access, facilities, staff friendliness, security and waiting time at the security checkpoint. All participating airports use exactly the same methodology.
The director of Palma Airport, Tomás Melgar.

The director of palma airport, Tomás Melgar. B.RAMON
Tomás Melgar: “The award is the result of the daily effort of the whole team”.

The director of Palma Airport, Tomás Melgar, stressed that the award received is the result of the effort and work put in every day by the entire team of professionals, with the aim of offering the best service to our passengers.

As for the rest of the airports awarded by ACI in the Aena network, Alicante-Elche Miguel Hernández airport has been distinguished as the best in the continent between 15 and 25 million passengers.

The airports of El Hierro, Pamplona, Reus, Internacional Región de Murcia and Asturias have been awarded in the category of “Best Airport in Europe” with less than two million passengers.

In addition, El Hierro Airport received the award for “Airport with the Most Dedicated Staff in Europe”, while in the category of “Easiest Airport Journey in Europe” the airports of Reus and Internacional Región de Murcia were recognised. The latter, together with Pamplona Airport, have been highlighted as “Cleanest Airport in Europe” for the cleanliness of their facilities.

Nearly 2,000 airports are members of ACI, which was set up in 1991 to promote collaboration between airports and other partners in the aviation world, such as IATA (International Air Transport Association), or CANSO (International Air Navigation Service Providers’ Organisation).

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